Deliveries & Returns
1. Where the order is to be delivered to an Australian address via Standard Shipping, Harvest Index will:
- Use reasonable endeavours to deliver the order within ten working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you;
- For orders delivered to Western Australia and the Northern Terrority: Please allow up to 10 working days for delivery.
- Due to postal restrictions items classed as ‘dangerous goods’ must be delivered via the Road Express delivery method with an estimated delivery time of 5-6 business days.
- Please note Harvest Index reserves the right to cancel and refund orders that are destined for delivery to known freight forwarding addresses.
2.Where the order is to be delivered to an Australian address via Express Shipping, Harvest Index wil:
- Use reasonable endeavours to deliver the order within three working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you; and
- Send the order by courier where the order is to be delivered to a street address or by Australia Post where the order is to be delivered to a PO Box.
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
The amount payable to Harvest Index for an Order (Order Amount) will be the total of the following amounts:
a. except for New Zealand, the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above, and
c. the sum of any other fees which Harvest Index levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).
You must pay the Order Amount by credit card at the time of submitting the Order. Harvest Index accepts Visa, Mastercard, or American Express.
Refunds and Returns
Only items purchased on the Harvest Index website can be returned to harvestindex.co for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Harvest Index will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.